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General System Programming
Setup Divert Button for Ringing Phone

Question

How do I program a feature key button on a Dterm to forward an inbound call to voicemail?

 

Answer

The command below sets the Voicemail Pilot as the VMS (done per tenant):

CM 5118 > Tenant Number (usually 00) : Voicemail Pilot

 

On the relevant station, program a Feature Key to Call Redirect to the VMS:

CM 9000 > Station Number , Feature Key Number : F5012

 

For example, running Corus Voicemail,  station 300 needs the second jelly key to be programmed:

CM 5118 > 00 : 1111

CM 9000 > 300,02 : F5012
 
Setting Call Forwards on Analogue or Virtual Extensions

Question

How do I set a Call Forwarding on a Digital or Analogue station?

 

 

Answer

Call Forwards can be set on both Physical and Virtual extensions. Before setting Call Forwarding please use CM 15 to check if call forwarding is allowed for the class that the station belongs to. By default, call forwarding externally is barred. Follow the link below for further details:

Call forwarding Class of service

To enable Call forwarding to external numbers you need to check if Trunk to Trunk transfer is enabled. Follow the link below for further details:

Trunk to Trunk Transfer

 

Using the Handset to Set Call forwards

To Set:

1. Press the Speaker button

2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)

3. Dial the number of the required destination

4. Press the Speaker Button

To Cancel:

1. Press the Speaker button

2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)

3. Press the Star key

4. Press the Speaker Button

 

Using Access Codes

To Set:

1. Lift the handset

2. Dial the required access code to set the Call Forward (i.e. *01 for Call Forward All, *02 for Call Forward No Answer and *03 for Call Forward Busy )

3. Dial the number of the required destination

4. Replace the handset

To Cancel

1. Lift the handset

2. Dial the required access code to cancel the Call Forward (i.e. #01 for Call Forward All, #02 for Call Forward No Answer and #03 for Call Forward Busy )

3. Replace the handset

 

Using the Command Interface MOC

To Set:

CM E600 (to set Call Forward All) > Extension Number : Destination Number (if to an external number, the access code must be used e.g. 9,123)

CM E601 (to set Call Forward Busy) > Extension Number : Destination Number

CM E602 (to set Call Forward No Answer) > Extension Number : Destination Number

To Cancel:

CM E600 (to set Call Forward All) > Extension Number : CCC

CM E601 (to set Call Forward Busy) > Extension Number : CCC

CM E602 (to set Call Forward No Answer) > Extension Number : CCC

 
 
Setting Call Forwarding Timers

Question

We have a station in the warehouse that requires a much longer ring time before diverting to voicemail than the rest of the handsets in the offices. How do I do this?

 

Answer

For a detailed programming and explaination please refer to the Feature Programming Manual, the chapter on Call Forwarding-Don't Answer.

 

There are two ways of setting the Call Forward - Don't Answer (No Answer) timers, the first being set per station and the second set for the whole system.

 

1. Timer Set Per Station:

 

The following command sets the station not to use the default timer:

CM 1346 > Station Number : 0

 

The following command sets the alternate system timers for incoming trunk calls in 4 second increments:

CM 410 > 100 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

 

The following command sets the alternate system timers for internal or assisted calls in 4 second increments:

CM 410 > 101 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

 

The following command sets the unique STATION timers for incoming trunk calls in 4 second increments:

CM E607 > Station Number : y

where y = 001 to 120

 

The following command sets the unique STATION timers for internal or assisted calls in 4 second increments:

CM E608 > Station Number : y

where y = 001 to 120

 

 

2. Timer Set Only For System:

 

The following command sets the station to use the default system timer:

CM 1346 > Station Number : 1

 

The following command sets the default timers for incoming trunk calls in 4 second increments:

CM 410 > 01 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

 

The following command sets the default timers for internal or assisted calls in 4 second increments:

CM 410 > 15 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay
 
Setting Date and Time

Question

How do I set the time and date on a NEAX IPS or IVS?

 

Answer

The time and date can be set in two ways, via the MATWorX GUI or in MOC mode.

1. Using the MATWorX GUI

The time and date can be changed using the MATWorX GUI by selecting the System Drop down and selecting the set clock option.

You will then be presented with the time and date screen as below:

This program will change the time and date to the same setting as the time and date on the MATWorX PC if the tick boxes highlighted above are set, alternatively you can un-check the boxes and manually set the time and date in this program. To send the updated time and date to the system simply click on the Write data button highlighted above.

2. Using MOC Mode

To set the time and date via MOC mode you should use the following commands:

CM 02 > 0 : Year (e.g. 2004)

CM 02 > 1 : MMDDWW Date

Note: Month, Date and Day are set by 2 digits each in the order named. Days are set as follows:

SUN: 00 MON: 01 TUE: 02 WED: 03 THU: 04 FRI: 05 SAT: 06

CM 02 > 2 > HHMMSS Time
 
How To Setup an IP PAD without Compression

Question

Calls cannot be made between two sites using either an IP trunk or Remote PIM.

 

Answer

The following commands need to be taken in to account when using an IP-PAD without VCT cards:

 

CM0A09 > LAN Interface Number e.g. 01 : IP Location Number e.g. 01 (This command puts the IP-PAD into an IP location)

 

CM6719 > IP Location Number e.g. 01 : 02 (This command sets the IP loaction to not use any VCT cards)

 

Once you have set these commands you will need to reset the IP-PAD by switching the toggle switch on the IP-PAD.
 
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