Question

How do I set a Call Forwarding on a Digital or Analogue station?

Answer

Call Forwards can be set on both Physical and Virtual extensions. Before setting Call Forwarding please use CM 15 to check if call forwarding is allowed for the class that the station belongs to. By default, call forwarding externally is barred. Follow the link below for further details:

Call forwarding Class of service

To enable Call forwarding to external numbers you need to check if Trunk to Trunk transfer is enabled. Follow the link below for further details:

Trunk to Trunk Transfer

Using the Handset to Set Call forwards

To Set:

1. Press the Speaker button

2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)

3. Dial the number of the required destination

4. Press the Speaker Button

To Cancel:

1. Press the Speaker button

2. Press the Call Forward button (Call Forward All /Call Forward Busy /Call Forward No Answer)

3. Press the Star key

4. Press the Speaker Button

Using Access Codes

To Set:

1. Lift the handset

2. Dial the required access code to set the Call Forward (i.e. *01 for Call Forward All, *02 for Call Forward No Answer and *03 for Call Forward Busy )

3. Dial the number of the required destination

4. Replace the handset

To Cancel

1. Lift the handset

2. Dial the required access code to cancel the Call Forward (i.e. #01 for Call Forward All, #02 for Call Forward No Answer and #03 for Call Forward Busy )

3. Replace the handset

Using the Command Interface MOC

To Set:

CM E600 (to set Call Forward All) > Extension Number : Destination Number (if to an external number, the access code must be used e.g. 9,123)

CM E601 (to set Call Forward Busy) > Extension Number : Destination Number

CM E602 (to set Call Forward No Answer) > Extension Number : Destination Number

To Cancel:

CM E600 (to set Call Forward All) > Extension Number : CCC

CM E601 (to set Call Forward Busy) > Extension Number : CCC

CM E602 (to set Call Forward No Answer) > Extension Number : CCC