Question

We have a station in the warehouse that requires a much longer ring time before diverting to voicemail than the rest of the handsets in the offices. How do I do this?

Answer

For a detailed programming and explaination please refer to the Feature Programming Manual, the chapter on Call Forwarding-Don't Answer.

There are two ways of setting the Call Forward - Don't Answer (No Answer) timers, the first being set per station and the second set for the whole system.

1. Timer Set Per Station:

The following command sets the station not to use the default timer:

CM 1346 > Station Number : 0

The following command sets the alternate system timers for incoming trunk calls in 4 second increments:

CM 410 > 100 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

The following command sets the alternate system timers for internal or assisted calls in 4 second increments:

CM 410 > 101 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

The following command sets the unique STATION timers for incoming trunk calls in 4 second increments:

CM E607 > Station Number : y

where y = 001 to 120

The following command sets the unique STATION timers for internal or assisted calls in 4 second increments:

CM E608 > Station Number : y

where y = 001 to 120

2. Timer Set Only For System:

The following command sets the station to use the default system timer:

CM 1346 > Station Number : 1

The following command sets the default timers for incoming trunk calls in 4 second increments:

CM 410 > 01 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay

The following command sets the default timers for internal or assisted calls in 4 second increments:

CM 410 > 15 : x

where x = 01 to 30

01 = 4 second delay

02 = 8 second delay

03 = 12 second delay

04 = 16 second delay

to

30 = 120 second delay