How To Setup Call Pickup Groups In Matworx!

Okay, like a linux bore at a computer market in the sports hall of a school outside Dartford, I'm going to lay it down here that if you really could be bothered, you won't go wrong adding, deleting and modifying a Call Pickup Group in MOC mode.

The reason I say this is that the MATworX GUIs sometimes can't work out what's going on and will give you mis-information. A perfect example is when you have an extension in a pickup group - then some nonse deletes the extension and recreates it again. If that extension has not been removed from the pickup group first then it is technically referred to as FUBAR (it won't work).

That's because like most 'groups' in the NEC IPS - they're built in what can only be described as a chain - a chain which, when a link is removed falls apart and is neither use to man nor beast.

So, what I am getting at in a convoluted way is that if one day you sit down, and you transform from a smiling, whistling, happy-go-lucky human being to a chainsaw-wielding maniac - all because MATworX makes no sense whatsoever, then you'll need to go into MOC to fix it. That, alas is another day, another story. Shall we begin? To setup call pickup groups, you need to go into MaTWorX and click on Station, then click on Call Pickup Group:

The Call Pickup window will open...

Yes, it's empty. You need to click on Listup in Create Group. MATWorX will now take 3 of your Earth days to download the current data that's already on the PBX. To Create Pickup Groups: The list underneath the Available column are the extension numbers that have not been assigned in a pickup group. To assign them in a group you need to highlight one of the extension numbers and then click on the button with the arrow facing right, this will move the extension number to the Members column. Carry on highlighting the other extension numbers and moving them to the right column until all the required extensions are on the right hand column.

Click on Build Group to create the pickup group. MATWorx will then go away and DESTROY any existing group you modified and REBUILD a new one!

Bear in mind that each extension number can only belong to 1 pickup group only. To setup the pickup button for each extension you will need to click on Station and then click on Station Assignment

If you click on Key Data Assignment

If you look at the example on Key 8, the pickup code is F0020, this code is used to pickup all the other extension numbers that is in the same pickup group as the extension number you are on now. Bonus Ball: F0021 is pickup station (not a group - just pickup the phone, press this button and the extension which is ringing and t'will be answered!) To check and/or modify the pickup groups, go to the Modify Group section: For Example, The pickup group for x7126 has x7149, x7120 and x7124 x7126 is capable of picking up x7149, x7120 and x7124 by pressing the 8th button (F0020).

If you need to modify the pickup group then use the button with the right hand to include more extensions and the button with the left arrow to delete out of the group. Click on Update Group to update the pickup group.