Connecting To The Voice Messaging System

With the BRU utility, you can use either a null modem (serial) cable or a modem to connect the BRU Remote on the support computer to the BRU Host on the voice messaging system. Once you have used the BRU utility to connect to the voice messaging system, the connection status and baud rate are displayed at the bottom of the screen.

Note Although you can use CoSession to establish a remote maintenance connection, you cannot maintain this connection and connect the BRU Remote to the BRU Host at the same time.

Reconfiguring the serial port

The serial port on the support computer is used to make a null modem cable or modem connection. By default, the BRU Remote is configured to use COM1. If the support computer is already using COM1 for another connection or a device such as a mouse, you can select a different serial port. The BRU Host is configured to run at 19,200 baud on NEAXMail AD-8 voice messaging systems. Before you attempt to connect the BRU Remote to the BRU Host, be sure that the BRU Remote is set for the same baud rate by following the procedure below.

To reconfigure the serial port settings

1 Start the BRU Remote.

2 From the BRU Connection menu, type 3 and press ENTER to select “Configure serial ports.”

3 From the Serial Port Configuration menu, select one of the following:

· 1 and press ENTER to select “Select serial port.

· 2 and press ENTER to select “Change baud rate.

4 To save the new serial port settings for future BRU sessions, type 3 and press ENTER to select “Save current settings.” Otherwise, the serial port settings are valid for this session only.

5 Type 4 and press ENTER to return to the BRU Connection menu.

6 Follow the on-screen instructions to exit the BRU Remote.

To connect the BRU Remote to the BRU Host

1 Establish a remote maintenance connection by using CoSession.

2 Exit the voice messaging system.

3 From the Utility menu, type 2 and press ENTER to select “Voice Mail Utilities.”

4 From the Voice Mail Utility menu, type 5 and press ENTER to select “Backup, Restore, and Update—BRU utility.”

5 When prompted, hang up the CoSession connection and close the CoSession window to end the remote maintenance connection.

6 Start the BRU Remote. After the Connection Menu appears, wait approximately one minute before proceeding. If you are connecting by modem, wait two minutes. (When the BRU Host is ready to connect to the BRU Remote, the #1 and #4 LEDs will light up.)

7 From the BRU Connection menu, select one of the following:

· 1 and press ENTER to select “Connect to BRU Host via null modem cable.”

· 2 and press ENTER to select “Connect to BRU Host via modem.” Type the phone number or extension for the public phone network (analog) line connected to the modem and press ENTER.

8 After the connection has been made, press any key to proceed to the BRU Main menu.

Tips

If you are not connected to the voice messaging system by a remote maintenance connection, you can use the make busy (MB) switch and the #4 DIP switch to start the BRU Host. First, move the MB switch to the up position.

Then change the #4 DIP switch on the voice messaging system interface to the ON position. Finally, return theMB switch to the down position, and push the Reset button on the voice messaging system interface. To connect the BRU Host with the BRU Remote, continue with step 6 in the above procedure.

If you do not establish a modem connection within 10 minutes, start the procedure again beginning with step 1. Backing up system files.

It is a good idea to back up your voice messaging system files regular basis. You may also want to back up system files after installation, before major software updates, and after software changes or updates. Because you must exit the voice messaging system, plan to perform backups during off-hours.

The backup process requires that you select the type of backup you want and indicate the directory path on the hard drive where you want to store the backup files. This information, along with the date, time, and an optional comment line, is used to generate a description of the backup files.

Note Using the BRU utility, the voice messaging system files are directly backed up to the support computer’s hard drive. You can also use the voice messaging system’s archive procedure to save voice messaging system files to a separate location on the voice messaging system hard drive.

Types of Backups

Use the BRU utility to back up the voice messaging system database files, outgoing messages (OGMs), and incoming messages. The backup process takes between five minutes and about three hours, depending on the type of backup you choose and the number of subcribers and messages on your system.

Tips

After backing up the files to the hard drive, copy them to diskettes for offsite storage.

Back up your files on a regular schedule, such as every month.

Keep a written log of the directory path where your backup files are stored.

To backup system files

1 Use the BRU utility to connect the support computer to the voice messaging system (see “To connect the BRU Remote to the BRU Host” on page 6 )

2 From the BRU Main menu, type 1 and press ENTER to select “Backup.”

3 From the Backup menu, select one of the following:

· 1 and press ENTER to select “Database only.

· 2 and press ENTER to select “Database and OGMs.

· 3 and press ENTER to select “Database, OGMs, and messages.

4 Type the directory path where you want to store the backup files on your support computer. If the directory you indicated does not exist, the BRU utility will create it.

5 Follow the on-screen instructions to complete the backup procedure.

5. Restoring system files

If the voice messaging system’s database becomes corrupt and unusable, you can restore system files from a recent backup using the BRU utility.

WARNING! Restoring the voice messaging system files will overwrite existing files.

To restore system files

1 If you are restoring system files from diskettes, copy the backup files to the support computer’s hard drive.

2 Use the BRU utility to connect the support computer to the voice messaging system.

3 From the BRU Main menu, type 2 and press ENTER to select “Restore.”

4 Type the directory path where the backup files you want to restore are stored.

5 Follow the on-screen instructions to complete the restore process.